Privacy Policy

This Privacy Policy explains how DR MADHU HEALING ACADEMY (OPC) PRIVATE LIMITED, trading as SooperMind™ (“we”, “us” or “our”), collects, uses, stores and shares personal information through our website, communications and teen-development services. We operate from Hyderabad, Telangana, India.

Depending on your interaction with us, we may collect:

• Names, age or date of birth, parent or guardian details, email addresses, phone numbers and postal or school information.
• Enquiries, registration details, consent records and communication preferences.
• Program applications, assessments, attendance, participation, facilitator observations, progress information and support needs.
• Relevant health, accessibility, dietary, safeguarding or emergency-contact information voluntarily provided for safe participation.
• Transaction records, invoices and limited billing information. Full card or payment credentials are generally handled by our payment providers and are not stored directly by us.
• Emails, call details, WhatsApp or SMS messages, feedback, testimonials, photographs or recordings where appropriate consent has been obtained.
• Device, browser, IP address, pages visited, referring links, cookie identifiers and analytics or advertising interaction data.

We use personal information to respond to enquiries, assess suitability, register participants, collect payment, deliver and improve programs, communicate schedules, support participant safety, maintain records and meet legal or regulatory duties.

We may also use contact and usage data to send requested newsletters, provide service updates, understand website performance and promote relevant offerings. Where consent is required, we will ask for it. You may opt out of promotional email, SMS or WhatsApp communication at any time.

Our services are designed partly for teenagers, so we treat information about minors with particular care. A parent or lawful guardian must authorise registration and the collection and use of a minor’s information where required by law.

• We collect only information reasonably needed to assess, deliver and safeguard participation.
• We do not knowingly use a minor’s personal information for targeted advertising.
• Photos, videos, testimonials or identifying stories involving minors will only be used with appropriate consent.
• A parent or guardian may contact us to access, correct or request deletion of a minor’s information, subject to legal and safeguarding retention duties.

Our website and service providers may use essential cookies, analytics tools, pixels and similar technologies to operate the site, remember preferences, measure traffic, understand campaigns and improve our communications.

You can control many cookies through your browser and, where presented, our consent controls. Blocking some cookies may affect website functionality. Third-party platforms process information under their own privacy policies.

We do not sell personal information. We may share only what is reasonably necessary with facilitators and authorised staff; website, hosting, analytics, communications and payment providers; schools or partner venues involved in a contracted program; professional advisers; and government, regulatory or emergency authorities where legally required or necessary to protect someone’s safety.

Service providers are expected to process information only for agreed purposes and with appropriate confidentiality and security safeguards.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet or storage system can be guaranteed completely secure.

We retain information only for as long as reasonably needed for the purposes described here, including service delivery, safeguarding, accounting, dispute handling and legal compliance. We then delete, anonymise or securely archive it as appropriate. Some providers may process data outside India subject to contractual and legal safeguards.

Subject to applicable law, you may ask us to confirm whether we hold your information, provide access, correct inaccurate data, withdraw consent, stop direct marketing, or delete information that is no longer required. Withdrawal of consent does not affect earlier lawful processing and may limit our ability to provide a service.

To unsubscribe, use an unsubscribe option where available or message us. We may need to verify your identity or authority as a guardian before completing a request.

For a privacy question or request, email support@soopermind.com or call +91 94404 19712. Please describe your request and your relationship to the participant, if applicable.

We may update this policy when our services, technology or legal obligations change. Material changes will be communicated through the website or another appropriate channel.